We now offer flat rate shipping of CAD14.90 for the Standard Rate and CAD21.90 for the Express Rate on orders shipped within Canada excluding Northwest Territories, Nunavut and Yukon. Additional shipping charges apply for shipments to the Northwest Territories, Nunavut and Yukon.
All customs, duties and taxes are included in our shipping policy and you will not have to worry about "extra" charges. If you are charged for duties and taxes at the door, please email us at firstname.lastname@example.org with a copy of the receipt and we will gladly reimburse you for the charge.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
If your product is in stock, your order will be processed and shipped out within 3 to 9 business days (Standard Rate) and 1 to 2 business days (Express Rate) of receiving your order.
If for some reason your product is not in stock, you will be notified by email and your order and pre-authorization will be voided.
To speak with our Customer Care team to inquire about any shipping related matters, please call us at XXX or email us at email@example.com. Our Customer Care team is available Monday through Friday 9 am to 6 pm (PST).